PAYMENT TERMS:
- RESERVATIONS ARE NOT CONFIRMED UNTIL PAYMENT IS RECEIVED IN FULL, OR UPON RECEIPT OF INITIAL DEPOSIT
- A DEPOSIT IS REQUIRED FOR RESERVATIONS BOOKED MORE THAN 2 WEEKS AHEAD OF THE ARRIVAL DATE. DEPOSIT AMOUNT & BALANCE DUE DATE WILL BE NOTED ON YOUR INVOICE.
- UNLESS PRIOR ARRANGEMENTS ARE MADE, PAST DUE PAYMENTS WILL BE CHARGED A $25 LATE FEE FOR EVERY THREE DAYS PAYMENT IS DELAYED
- CLIENTS REQUIRING RECURRING SERVICES MAY PAY WEEKLY, BI-WEEKLY, OR MONTHLY, AT LEAST 48 HOURS AHEAD OF RESERVATION DATE.
- SHORT NOTICE AND SAME DAY BOOKINGS WILL BE ACCEPTED IF SPACE IS AVAILABLE
PAYMENT METHODS ACCEPTED:
- We accept bank e-transfers, SMS transfers, PayPal, and select cryptocurrencies
- CASH will only be accepted if dropped off within 24hrs of making your reservation. If your reservation is for the following day, cash must be dropped off on the same day, by 6pm.
CANCELLATION POLICY:
CANCELLATION POLICY FOR DAYCARE, ADDITIONAL HOURS, & PER-DAY SERVICES
- We require at least 72 hrs notice to issue a full credit, otherwise, a 50% credit will be applied.
- Less than 24hrs notice - no credit will be issued.
CANCELLTION POLICY FOR OVERNIGHT BOARDING:
Pluto’s Place offers a premium small group pet service. We book in limited numbers to maintain our small group setting.
Cancellations made too close to the reservation date makes it difficult for us to fill your spot, especially if we’ve already turned down other clients. For these reasons, our cancellation policy is as follows …
Regular Schedule Cancellations:
- We require at least 7 days notice to issue a full credit, minus deposit.
- If no deposit was required, a cancellation fee of $50, $75 for weekend bookings, will apply.
- Less than 7 days - 50% credit
- Less than 48hrs - No refund
Holiday & Busy Season Cancellations:
- No credit will be issued when reservation is cancelled less than three weeks prior to the reservation date unless we can fill the spot.
- If the spot is filled, a $100 cancellation fee will apply and a credit will be issued.
Credits:
- Credits can be redeemed anytime with the exception of long weekends, statutory holidays, or during busy season (Christmas break, March break, last two weeks of August)