PAYMENT TERMS
- RESERVATIONS ARE NOT CONFIRMED UNTIL PAYMENT IS RECEIVED IN FULL, OR UPON RECEIPT OF THE INITIAL DEPOSIT (IF REQUIRED)
- A DEPOSIT IS REQUIRED FOR RESERVATIONS BOOKED MORE THAN 2 WEEKS AHEAD OF THE ARRIVAL DATE. THE DEPOSIT AMOUNT AND THE BALANCE DUE DATE WILL BE NOTED ON THE INVOICE.
- UNLESS PRIOR ARRANGEMENTS ARE MADE, PAST DUE PAYMENTS WILL BE CHARGED A $25 LATE FEE FOR EVERY THREE DAYS A PAYMENT IS DELAYED
- CLIENTS REQUIRING RECURRING SERVICES MAY PAY WEEKLY, BI-WEEKLY, OR MONTHLY, AND AT LEAST 48 HOURS AHEAD OF THE RESERVATION DATE.
PAYMENT METHODS ACCEPTED
- We accept bank e-transfers, SMS transfers, PayPal (credit cards are charged a processing fee), and select cryptocurrencies.
- CASH will only be accepted under $300 and for the full amount (including any taxes), as we keep detailed records for tax and insurance purposes. Cash must be dropped off in person within 24hrs of making your reservation. If your reservation is for the following day, cash must be dropped off by 6pm.
CANCELLATION POLICIES
Pluto’s Place is a premium, small group, pet service provider, specialising in relationship based care to a an exclusive member base, many of whom who reserve our services frequently.
We reserve in limited numbers to a carefully selected
member base in order to maintain a familiar and harmonious small group setting. To prevent unnecessary penalties and fees, it is recommended to reserve once schedules and future commitments are finalised.
Pluto’s Place does not issue refunds.
When available, a credit may be issued for future use, minus any cancellation fees or deposits. Credits are issued at the dollar amount and redeemed for services at the posted rate at the time of reservation.
Our time and our members time is valuable to us. Cancellations impact our schedule and theirs. Changes and cancellations made too close to a reservation date impacts our business, as we must decline other reservation requests to hold spaces reserved in advance. For these reasons, we have developed a strong policy for cancellations.
CANCELLATION POLICY FOR DAYCARE, ADD-ON SERVICES, SCHEDULED APPOINTMENTS, AND CONSULTATIONS (see next section for boarding cancellations)
- We require at least 5 days notice in order to issue credit.
- Cancellations for a daycare day that is part of a multi day rate will have the daily rate adjusted to the rate based on the number of days attending.
- Adding a day to a multi day daycare reservation less than 5 days prior to the Monday start is not eligible for a rate adjustment to the days previously reserved. Only the additional day requested is eligible for a reduced rate, if applicable.
- Credits are issued based on the dollar value only. Credits must be redeemed within 6 months, and excludes holidays, peak season, and weekend-only stays.
CANCELLATION POLICY FOR OVERNIGHT BOARDING:
Regular Season, Summer, & Holiday Cancellations:
- Regular season: At least 14 days notice is required to issue a full credit, minus deposit for regular season cancellations.
- Long weekends: At least 4 weeks notice is required for long weekend cancellations.
- Holiday and peak seasons: At least 8 weeks notice is required for July 1st to Labour Day, Christmas holidays, and March Break cancellations.
- Cancellation fees apply to all boarding cancellations. A cancellation fee of $100 will apply to regular season cancellations, $150 for long weekends, and $250 for July 1st to Labour Day, Christmas, and March Break cancellations.
- Credits issued will be applied based on the dollar value, at the posted rate. Credits must be redeemed within 6 months, and excludes holidays, peak times, and weekend-only stays.