PAYMENT TERMS:
- RESERVATIONS ARE NOT CONFIRMED UNTIL PAYMENT IS RECEIVED IN FULL, OR UPON RECEIPT OF THE INITIAL DEPOSIT (IF REQUIRED)
- A DEPOSIT IS REQUIRED FOR RESERVATIONS BOOKED MORE THAN 2 WEEKS AHEAD OF THE ARRIVAL DATE. THE DEPOSIT AMOUNT AND THE BALANCE DUE DATE WILL BE NOTED ON THE INVOICE.
- UNLESS PRIOR ARRANGEMENTS ARE MADE, PAST DUE PAYMENTS WILL BE CHARGED A $25 LATE FEE FOR EVERY THREE DAYS A PAYMENT IS DELAYED
- CLIENTS REQUIRING RECURRING SERVICES MAY PAY WEEKLY, BI-WEEKLY, OR MONTHLY, AND AT LEAST 48 HOURS AHEAD OF THE RESERVATION DATE.
PAYMENT METHODS ACCEPTED:
- We accept bank e-transfers, SMS transfers, PayPal, and select cryptocurrencies.
- CASH will only be accepted if dropped off within 24hrs of making your reservation. If your reservation is for the following day, cash must be dropped off on the same day, by 6pm.
CANCELLATION POLICY
Pluto’s Place is a premium, small group, pet service provider.
We book in limited numbers to a limited client base in order to maintain a familiar and harmonious small group setting.
Cancellations made too close to a reservation date impacts our schedule, especially if we’ve already turned down other clients to reserve the space.
For these reasons, our cancellation policy is as follows:
CANCELLATION POLICY FOR DAYCARE, ADDITIONAL HOURS, & PER-DAY SERVICES
- We require at least 72 hrs notice in order to issue a credit.
- Less than 24hrs notice means no credit will be issued.
- Credit will be applied based on the dollar value only. Credits must be redeemed within 6 months, and excludes holidays, peak season, and weekend-only stays.
CANCELLTION POLICY FOR OVERNIGHT BOARDING:
Regular Schedule Cancellations:
- We require at least 7 days notice to issue a full credit, minus deposit (unless we can fill the spot).
- If no deposit was required, a cancellation fee of $50, $100 for holiday and peak season bookings, will apply
- Credit will be applied based on the dollar value only. Credits must be redeemed within 6 months, and excludes holidays, peak season, and weekend-only stays.
Holiday & Busy Season Cancellations:
- No credit will be issued when a reservation is cancelled less than three weeks prior to a holiday or peak season reservation date. If we can fill the spot, a $100 cancellation fee will apply.
- Credit will be applied based on the dollar value only. Credits must be redeemed within 6 months, and excludes holidays, peak season, and weekend-only stays.