POLICY ON CONDUCT & AGGRESSION
PLUTO'S PLACE is a premium service that primarily attracts dog owners who seek peace-of-mind while they're away from their dog. For this reason, we strive to consistently provide a safe, enriching, and peaceful small group experience for all our guest dogs.
To maintain our standard of excellence, all dogs visiting Pluto's Place must be:
TRAINING DEFICITS MUST BE ADDRESSED TO AVOID RATE INCREASE OR SUSPENSION
Adult dogs who are friendly and non-aggressive but who lack sufficient training and recall, are hyperactive, suffer from high anxiety, and who generally require a higher level of care and supervision, are not guaranteed a spot at Pluto’s Place, even when space remains.
When scheduled, such cases must pay our "Special Care" premium.
Priority is automatically given to dogs who meet our behavioural standards and who can be matched safely and comfortably with any dog in our pack.
As a small group provider, our business is negatively impacted when we must turn down clients as a result of a temperament mismatch when we have the space available.
We expect that clients who wish to reserve our services will address any problematic behaviours when reported.
Training deficits can augment over time and impacts the overall harmony of the group by interrupting the peaceful environment we strive to create at Pluto's Place.
Once reported, training deficits must be addressed within 30 days, or risk suspension from services. Any remaining time will not be refunded in the event of a suspension, as it is the owner's responsibility to address behavioural concerns promptly.
Readmission after suspension will require an assessment over three daycare visits to determine suitability for re-entry.
We will happily adopt any new commands and strategies that are effective in managing the behaviour in question, as long as they are being practiced at home (for consistency), are effective, and pain/fear free.
Problematic behaviour must be corrected once reported, and includes;
UNNACCEPTABLE AND DISMISSIBLE BEHAVIOUR
HEALTH & WELLNESS
NEWLY VACCINATED DOGS
POLICY ON ILLNESS
*We reserve the right to update and change our policies at any time, and will inform clients promptly of any changes.
PLUTO'S PLACE AJAX