plutosplaceajax.com

Pluto's Place Ajax. Small Group Home-Based Dog Boarding & Daycare Services

Our Policies

POLICY ON BEHAVIOUR & AGGRESSION

BEHAVIOUR EXPECTATIONS

PLUTO'S PLACE is a premium service that primarily attracts dog owners who seek peace-of-mind while they're away from their dog. For this reason, we strive to consistently provide a safe, enriching, and peaceful small group experience for all our guest dogs.

To maintain our standard of excellence, all dogs visiting Pluto's Place must be;

Friendly (no aggression issues whatsoever)
Obedient
Respectful of people and other dogs
Respectful of entryways
Trained to obey basic commands
Trained to have prompt recall
House trained (if not a puppy)
Well socialised
Respectful and aware of the boundaries and social cues of other dogs (no pushiness or demand barking)
Able to coexist with dogs of all breeds, colours, ages, and sizes
Aware of their size and be mindful of people and smaller/bigger dogs
Leash trained and non-reactive (to be included on walks)

TRAINING DEFICITS MUST BE ADDRESSED TO AVOID RATE INCREASE OR SUSPENSION

Dogs who are friendly and non-aggressive but who lack sufficient training and recall cannot be guaranteed a spot at Pluto’s Place and may risk having their reservation bumped or cancelled when their behaviour is expected to interfere with the needs and/or comfort level of another dog reserved during that time.

Priority is automatically given to dogs who meet our behavioural standards - who can be matched safely and comfortably with any dog in our pack.

As a small group provider, our business is negatively impacted when we must turn down clients as a result of a temperament mismatch when we have the space available. This impacts our schedule and risks inconveniencing clients whose dogs continue to meet our behaviour criteria.

For this reason, we retain the right to use our better judgement and remove the reservation status of any dog who cannot be booked with certain dogs due to their lack of self-regulation.

We expect that clients who wish to reserve our services will willingly address problematic behaviours when reported.

A dog being friendly and non-aggressive is as important to us as having the proper training in place to maintaining order and harmony.

Training deficits can augment over time and impacts the overall harmony of the group by interrupting the peaceful environment we strive to create at Pluto's Place.

Once reported to owners, training deficits must be addressed within 30 days to avoid a service rate increase, or suspension from services. Any remaining time or credit will not be refunded in the event of a suspension, as it is the owner's responsibility to address behavioural concerns promptly.

Readmission after suspension will require an assessment over three daycare visits to determine suitability for re-entry.

We will happily adopt any new commands and strategies that are effective in managing the behaviour in question, as long as they are being practiced at home (for consistency), are effective, and pain/fear free.

Problematic behaviours that must be corrected once reported

include;

Inappropriate marking (Indoors, on back deck, on dogs or people)
Excessive barking
Poor recall
Destructive behaviour
Overly rough play
Jumping up/on and/or mouthing people
Demand barking (at dogs or people)
Ignoring the boundaries and social cues of other dogs (ex: pushiness, hovering, crowding)
Uncontrolled energy that poses a risk to others and property
Defiance
Gate/door crashing
Severe separation anxiety that also causes distress in others
Poor leash manners (will be excluded from walks)

UNNACCEPTABLE AND DISMISSIBLE BEHAVIOUR

Under no circumstances will we accept dogs who have a history or biting or aggression.

Resource guarding, food aggression, and herding will not be tolerated.

Overreacting, excessive fear, profuse drooling, inappropriate reactions to others will not be tolerated

Dogs who display unacceptable behaviours will be promptly separated from the pack immediately and owners will be notified. Any unused time will not be refunded.

HEALTH & WELLNESS

POLICY ON ILLNESS AND NEWLY VACCINATED DOGS

Sick dogs, dogs with vomiting, diarrhoea, or open sores, are not permitted at Pluto's Place until their condition has been treated and cleared by a professional.

Newly vaccinated dogs must wait 14 days before visiting Pluto's Place.

Dogs who present as ill while at Pluto's Place will be separated from the pack immediately and given whatever comforts we can provide in the meantime, including a trip to their vet or the V.E.C if necessary.. Owner will be contacted for next steps to ensure the needs of the dog are met promptly.

POLICY ON DROP-OFFS & PICK-UPS

We run a tight ship at Pluto's Place! Maintaining a consistent schedule is very important to us, as it allows us to prioritise the needs of our pack above all!

We make sure we're ready to greet you at your scheduled arrival time. We don’t want to keep you waiting!

We request that all clients send us a text message upon arrival.

Please don’t ring the doorbell or knock on the door, as this creates a lot of excitement

Please notify us of any changes or delays that are more than 15 minutes outside of your scheduled arrival time.

Please check our Hours of Operation. We have reserved blocks of time for drop-offs and pick-ups within our regular operating hours. Outside these blocks, drop-offs and pick-ups will not be permitted, unless extended hours are reserved at the time of reservation (weekdays only) and our schedule is able to accommodate the request.

Please plan accordingly for any foreseeable changes and delays. When left to chance, heavy traffic, inclement weather, and other delays can impact your schedule and ours.

POLICY ON SHORT NOTICE & LAST MINUTE CHANGES

At Pluto's Place, Ajax, we value and appreciate your business! We understand that unforeseen circumstances may arise from time to time. Within reason, we're willing to accommodate such requests. In these cases, additional fees will only apply where it is necessary to compensate our time and any adjustments made to our regular schedule.

All additional fees and charges must be settled prior to pick-up.

1. Without prior notice, arriving more than 15 minutes outside of your scheduled arrival time, will incur a charge of $20, $30 on weekends & holidays, in addition to any additional hourly charges and fees that may apply.

2. Please give at least 2 hours notice for same-day changes to drop-off/pick-up times.

Time changes must be arranged at least two hours ahead of time and within our regularly scheduled drop-off and pick-up hours, otherwise additional charges will apply. (see Hours of Operation)

3. Requests for pick-ups/drop-offs beyond 8pm (6pm on weekends and holidays) cannot be accommodated. Owners who are unable to pick up their dog before 8pm (6pm on weekends/holidays) will be charged the overnight rate. If a pick-up cannot be arranged between 8am and 10am the following morning, a full-day of daycare will be charged.

4. Short notice requests to cancel additional hours or services booked will not be refunded (see cancellation policy). Readjustments to arrival and departure times must fall within our regular drop-off/pick up blocks to avoid any additional charges and fees.

5. All short notice and same-day fees and charges must be settled via e-transfer prior to pick-up.

6. Past due payments will be charged a 25$ late payment and new bookings will not be accepted until all fees and charges are cleared.

7. Clients who are unsure they’ll be able to keep their drop-off/pick-up times are encouraged to book an extra night or additional hours as a buffer. This is especially recommended for clients travelling out of country, or facing long weekend traffic delays.

8. Changes to drop-off times do not change the pick-up time originally scheduled. Requests can be made on the drop-off date, as long as we're able to accommodate it, and the adjusted time falls within our drop-off/pick-up blocks.

9. Short-notice and same day booking requests are welcome. If we have space available, we will do our best to accommodate.
A $20 fee will apply to last minute requests made after 7pm or to extend a service already in progress, as it may require us to readjust our schedule to accommodate the changes.

*We reserve the right to update and change our policies at any time, and will inform clients promptly of any changes.

Pluto's Place Ajax. Small Group Home-Based Dog Boarding & Daycare Services

Our Policies

Hours of Operation

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