Our Policies

POLICY ON AGGRESSION

All dogs visiting Pluto's Place must be trained to obey basic commands, be house trained (if not a puppy), well socialised, and able to coexist with dogs of all breeds, colours, ages, and sizes.

Under no circumstances will we accept dogs who have a history or biting or aggression.

Resource guarding, food aggression, and herding will not be tolerated.

Dogs who display unacceptable behaviours will be separated from the pack immediately and owners will be notified. Any unused time will not be refunded.

POLICY ON ILLNESS AND NEWLY VACCINATED DOGS

Sick dogs, dogs with vomiting, diarrhoea, or open sores, are not permitted at Pluto's Place until their condition has been treated and cleared by a professional.

Newly vaccinated dogs must wait 14 days before visiting Pluto's Place.

Dogs who present as ill while at Pluto's Place will be separated from the pack immediately and given whatever comforts we can provide in the meantime, including a trip to their vet or the V.E.C if necessary.. Owner will be contacted for next steps to ensure the needs of the dog are met promptly.

POLICY ON DROP-OFFS & PICK-UPS

We run a tight ship at Pluto's Place! Maintaining a consistent schedule is very important to us, as it allows us to prioritise the needs of our pack above all!

We make sure we're ready to greet you at your scheduled arrival time. We don’t want to keep you waiting!

We request that all clients send us a text message upon arrival.

Please don’t ring the doorbell or knock on the door, as this creates a lot of excitement

Please notify us of any changes or delays that are more than 15 minutes outside of your scheduled arrival time.

Please check our Hours of Operation. We have reserved blocks of time for drop-offs and pick-ups within our regular operating hours. Outside these blocks, drop-offs and pick-ups will not be permitted, unless extended hours are reserved at the time of reservation (weekdays only) and our schedule is able to accommodate the request.

Please plan accordingly for any foreseeable changes and delays. When left to chance, heavy traffic, inclement weather, and other delays can impact your schedule and ours.

POLICY ON SHORT NOTICE & LAST MINUTE CHANGES

At Pluto's Place, Ajax, we value and appreciate your business! We understand that unforeseen circumstances may arise from time to time. Within reason, we're willing to accommodate such requests. In these cases, additional fees will only apply where it is necessary to compensate our time and any adjustments made to our regular schedule.

All additional fees and charges must be settled prior to pick-up.

1. Without prior notice, arriving more than 15 minutes outside of your scheduled arrival time, will incur a charge of $20, $30 on weekends & holidays, in addition to any additional hourly charges and fees that may apply.

2. Please give at least 2 hours notice for same-day changes to drop-off/pick-up times.

Time changes must be arranged at least two hours ahead of time and within our regularly scheduled drop-off and pick-up hours, otherwise additional charges will apply. (see Hours of Operation)

3. Requests for pick-ups/drop-offs beyond 8pm (6pm on weekends and holidays) cannot be accommodated. Owners who are unable to pick up their dog before 8pm (6pm on weekends/holidays) will be charged the overnight rate. If a pick-up cannot be arranged between 8am and 10am the following morning, a full-day of daycare will be charged.

4. Short notice requests to cancel additional hours or services booked will not be refunded (see cancellation policy). Readjustments to arrival and departure times must fall within our regular drop-off/pick up blocks to avoid any additional charges and fees.

5. All short notice and same-day fees and charges must be settled via e-transfer prior to pick-up.

6. Past due payments will be charged a 25$ late payment and new bookings will not be accepted until all fees and charges are cleared.

7. Clients who are unsure they’ll be able to keep their drop-off/pick-up times are encouraged to book an extra night or additional hours as a buffer. This is especially recommended for clients travelling out of country, or facing long weekend traffic delays.

8. Changes to drop-off times do not change the pick-up time originally scheduled. Requests can be made on the drop-off date, as long as we're able to accommodate it, and the adjusted time falls within our drop-off/pick-up blocks.

9. Short-notice and same day booking requests are welcome. If we have space available, we will do our best to accommodate.

*We reserve the right to update and change our policies at any time, and will inform clients promptly of any changes.

Hours of Operation

REGULAR HOURS OF OPERATION:

Monday to Friday

8am to 6pm

Weekends & Holidays

10am to 6pm

DROP-OFF/PICK-UP HOURS:

WEEKDAY

8am - 10am (Weekday)

Mid Day

12pm - 2pm (Weekday - Play dates only)

4pm - 6pm

WEEKEND/HOLIDAY

10am - 12pm

4pm - 6pm

EXTENDED HOURS: WEEKDAYS ONLY

(per hour surcharge applies)

EARLY MORNING

7am - 7:50am

LATE EVENING

6:10pm - 8pm

PLEASE NOTE:

WE NO LONGER OFFER PICK-UPS OR DROP-OFFS ON STATUTORY HOLIDAYS, CHRISTMAS EVE, OR NEW YEARS EVE.

IF NECESSARY, A $50 FEE WILL APPLY TO EACH DAY WHERE DROP OFF AND PICK UPS ARE NOT OFFERED

Pluto's Place Ajax. Small Group Home-Based Dog Boarding & Daycare Services

Our Policies

Hours of Operation

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